Morongwa Makakane Training Modules Objectives
Our training approach
Morongwa Makakane Training Solutions offers customised, in house training solutions for our clients. Our aim, as a Preferred Training Provider is to empower our clients to distinguish the needs of their stakeholders, and the potential to generate wealth through the creation of strategic business solutions.
Training Methodology
Our training courses are designed to create an environment that induces active learner participation and leads to “self-discovery” within a structured learning environment. As far as possible, we ensure that our courses are contextually relevant and aligned to the daily experience of participants and will attempt to build on their existing knowledge and skills.
The participative nature of our methodology allows for the learning to be shared by the participants with the trainer acting as participant, facilitator and trainer.
In line with this approach, our emphasis is on group discussion and practical worksheets. Our training manuals contain technical information as well as summaries and checklists to which participants can refer to in future. They are also practical, use simulations, roles plays and case studies.
Where necessary, our courses are aligned to NQF unit standards. We also constantly research to keep abreast with new trends and developments.
The following courses/modules are offered
- Project Management, Execution and Reporting
- Providing ‘WOW’ Service to Customers
- The Transformational Leader Framework
- HR as Strategic Partner
- Effective Performance Management, Implementation and Monitoring
- Interpersonal and Communication Skills
- The Successful Entrepreneur Blueprint.
These are offered by Morongwa Makakane herself where possible, and where not possible, Morongwa has formed strategic partnerships with leading training organisations who offer the same outcomes and outputs. In all the engagements, Morongwa still oversees the development, implantation and reporting of a particular training course.
Post training support
Where necessary, we offer ongoing post training support and mentorship programs.
Principles
- Courses are offered in-house, within client premises.
- Discounts offered for 5 or more delegates from one company/organisation.
- These courses can also be offered to individuals, however, there has to be at least 5 confirmed and paid delegates for the Module to be offered, for both the in-house courses, and the public courses.
Project Management, Execution and Reporting
This is a comprehensive course which can be broken down and taken as 3 independent modules, taken over 1 day each, or taken over 3 days: 10% discounts offered to delegates who register, and attend the Project Management 3 modules as bundle. Where possible, we will accommodate delegates and spread out the 3 days so that they are not taken away from their work environment for 3 days at a go.
Introduction to Project Management
Overview and Objectives: Introduction to Project Management Fundamentals teaches delegates basic project-management techniques, including managing time and costs. Module activities also cover defining the project scope, writing a project charter, developing a work breakdown
structure, identifying time management components, describing schedule development and
assigning resources.
Who should attend?
This Module is designed for individuals starting on a project, or individuals who have been in projects but have not had formal training on overview of Project Management. It focuses on project management concepts, creating and modifying project plans.
Duration: 1 day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module 2: Project Management: Managing a Project
Overview and Objectives: This module builds on the fundamentals taught in Introduction to Project Management. In this module, delegates will learn how to manage projects: implement quality measures, handle project risks, acquire and motivate team members, and communicate effectively. Module activities cover identifying the characteristics and goals of quality management, create a quality management plan, conduct an audit, develop a quality control system, including managing of risks.
Who should attend?
The typical delegate for this module will be managers, supervisors, or team leaders who need to learn about managing projects, including quality management systems procurement, solicitation and the project management process.
Duration: 1 day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module 3: Project Execution, Monitoring and Reporting
Overview and Objectives: This Module builds on the skills taught in Project Management: Managing a Project. In this module, delegates will learn about contracts, procurement, solicitation, integration, and the project management process. Module activities will cover discussing types of contracts, identifying the role of procurement planning, soliciting contractors, evaluating proposals, negotiating contracts, developing a project plan, and implementing a work authorization system. Delegates will also identify process groups and variables, write closeout reports, and identify different methods of project termination.
Who should attend?
The typical delegate for this module will be managers, supervisors, or team leaders who need to learn to implement projects, integration, contract administration, controlling the project, and project close out.
Duration: 1 day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module: Providing WOW Service to Customers
Overview and Objectives: The experience that you give your customers will go a long way in the customers coming back to you for more, but most importantly, telling others about you, thereby, advocating for your establishment and in that way, increasing your customer base and improving your sales and revenue. To do this, you need to go the extra mile and exceed your customers. This module provides you with tools and techniques to create strong and lasting customer experience. It also provides you with the skills to successfully handle difficult situations and upset customers. Delegates will develop an understanding and be able to create their customer value proposition, and learn the awareness of customer styles and how they should be serviced. In this module, delegates will learn how to create memorable service experiences and ongoing customer commitment through interactive workshops, role plays and case studies, and will leave the workshop truly inspired to make a difference in their customer’s lives.
Who should attend?
The typical delegate for this module will be is someone who works in the customer service filed and wants to become a better customer service representative. Delegates do not need to have experience in the customer service field.
Duration: 1 day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module: The Transformational Leader Framework
This main objective of this course is to develop core leadership skills in managers. It equip delegates to apply management the transformational principles with the mindset of a leader; to plan, lead, organize, control, delegate, communicate and make decisions confidently – to inspire trust in those they lead and provide clear purpose & direction. It provides practical skills to help you learn the practical skills you need to be an effective leader in your organization, to galvanize people, and to get diverse people to work together towards a common goal in the work environment.
Who should attend?
Managers of employees, supervisors, middle management, executives, and team leaders (with their team members), including aspiring managers and those pegged to move up the ladder.
Duration
One Day
Module: HR as a strategic partner
Overview and Objectives: The days when HR was seen as a ‘personnel management’ or managing employee files/leave are over. More and more, and with the evolving world of business, HR is required to play a more strategic role and provide value-add service to the business. The purpose of this module is to prepare HR professionals with exactly that: How to become a strategic partner to your organisation. In this module, you will learn what it means for HR to be a strategic partner, understanding the organisation’s corporate strategy and financial decisions so that you can recommend and make sound business-based talent decisions. In addition to that, you will learn skills transform the work of your business unit leaders through Engagement, Collaboration & Retention. Lastly, this module will provide you with the skills to be partner capable of full participation in business outcomes, instead of just ‘managing personnel’, and covers the important set of skills and competencies that as an HR Business Partner, you must possess, which are Consulting and Execution Skills.
Who should attend?
This module is for experienced HR professionals (at least 3 years in HR supervisory/management role) in any service/industry/ sector, who are responsible for their organisation’s HR strategy and/or who wish to make a strategic impact on their organisation, or to learn how to take their service to a completely new game.
Duration
One Day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module: Effective Performance Management, Implementation and Monitoring
Overview and Objectives: Performance Management is a systematic process by which an organisation involves its employees, as individuals and members of a group, in improving organisational effectiveness in the accomplishment of the organisation’s mission and goals. This module will provide you with the understanding of what Performance Management is, including the tools and techniques of developing Performance Management Systems, Design of Performance Contracts and Performance Evaluations. It will also give help you to develop the self-awareness and capability that will assist you to achieve optimal results through the effective management of individual’s performance.
Who should attend?
This module is for experienced HR professionals (at least 3 years in HR supervisory/management role) in any service/industry/ sector, who are responsible for their organisation’s HR strategy and/or who wish to make a strategic impact on their organisation, or to learn how to take their service to a completely new game.
Duration
One Day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module: Interpersonal Communication Skills
Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication is not just about what is actually said – the language used – but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. The emphasis of this module is on the communication process; issues addressed include perception, listening, self-disclosure, speech apprehension, ethics, nonverbal communication, conflict, power, and dysfunctional communication. At the end of the workshop, completion, delegates will be able to demonstrate interpersonal communication skills, apply basic principles of group discussion, and manage conflict in interpersonal communication situations.
Who should attend?
Anyone who wants to improve their interpersonal communication skills.
Duration
One Day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
Module: The Successful Entrepreneur Blueprint
Overview: According to the US Small Business Administration (SBA), over 50% of small businesses fail in the first five years. This is no different in South Africa. The statistic are the same, or more. The other side of the coin is that small business, or SMME’s, are actually critical for the success of the country, or South Africa. They contribute over 52% to the South African GDP, more than the private sector and government combined. And they employ more people than both private sector and government combined. So, what makes a successful SMME? In this module, you will learn the fundamental concepts, and basics, that you need to put in place, to make sure that you have a viable, successful, profitable, and sustainable
This module is based on Morongwa Makakane’s book, When is Enough, Enough? Ten Things Any Aspiring Entrepreneur Needs to Know to Start and Run a Successful Business.
Delegates who attend this course, will receive a free copy of the book. In addition to that, at an additional small fee, aspiring entrepreneurs will also have an opportunity to attend the Individual and/or Group Mentoring sessions offered by Morongwa Makakane.
Who should attend?
This module is for anyone who is an aspiring entrepreneur, who wants to learn the ins and outs of establishing a business, or an already established entrepreneur, who wants to refresh their knowledge about running their business.
This course is available as a public course.
Duration
One Day
Fee: Call/Email to get a quote
Contact details: training@morongwamakakane.co.za
